Summit HR Worldwide, a human resources business process outsourcing unit, has reached a significant milestone by processing one million US pay cheques from its Chennai centres, its chairman said on Monday.
In its rise to the top of the voice-based BPO business, the Philippines has brought a great deal from the Indian industry but has also learnt from its mistakes.
The strike has been on for four days at the Nashik centre of the business process outsourcing company, which has a headcount of 23,874.
'Rahul Gandhi's problem is that he doesn't think big.' 'He looks more like an activist, while politics is like a game of chess. You attack and then defend and have a game-plan.'
Setting up of rural BPOs is no longer being perceived as just corporate social responsibility. These are viable businesses.
With global market research biggies like IMS Health and Ipsos already offshoring work to Indian third party companies and others like AC Nielsen all set to invest in a captive unit here, market research is tipped to be the next hot BPO opportunity.
'Employers increasingly want candidates who can take AI pilots from proof-of-concept to production-ready systems.' 'That requires governance, monitoring, and ROI measurement -- skills that go beyond coding and into business impact.'
More and more Indian service providers are taking the help of the Internet to reach out to foreign clients in the US and Europe. There are 4,000 Indian service providers on Elance.com - a business-to-business work-on-demand portal that caters to small- and medium-enterprises (SMEs) across the globe. It acts as a site on which people who have work post their projects and service providers bid for them. India is one of the largest growing service providers in terms of payments.
The video of the incident which happened in Whitefield on Tuesday evening went viral on social media platforms.
The domestic market for business process outsourcing - which is growing at a compound annual growth rate of 50 per cent - is catching the attention of BPO companies that have traditionally catered to the international market.
The consumer products major Godrej would invest more than Rs 40 crore in the next 12 months in business process outsourcing as part of a major step towards diversification, a top company official said on Wednesday.
In India, there are so much of added costs in the form of providing food and transportation to employees, says S Nagarajan, Co-founder, 24/7 Customer.
To add 1,500-2,000 people in the next 12 months.
After business, knowledge and legal process outsourcing, the Indian industries are now eyeing 'diagnostics jobs' outsourcing from other countries. According to industry experts, a number of hospitals in the US and Europe are outsourcing laboratory and diagnostic tests to India as it helps in saving cost and money while maintaining quality.
The Philippines has become the BPO capital of the world, overtaking India as the number one player in the global business outsourcing market.
To tap the domestic market, the country's second-largest information technology company set up a separate unit within its BPO arm in 2009.
The government recently unveiled its ambitious rural business process outsourcing Policy, unveiling an incentive-based approach to encourage establishment of BPOs in rural areas.
This is the company's first business process outsourcing centre in the South-East Asia and the latest addition to the company's Global Network Delivery Model, Tata Consultancy Services said in a filing to the Bombay Stock Exchange.
Here's what you need to know about the industry to chart a successful long-term career.
At present most HR shops in India are either captive, which are shared service centres or they are global service providers like EDP and Exult who have set up shop in India.
There is growing demand for multi-country shared services and BPO services within Asia-Pacific.
These are 'hidden champions' of strategic research and innovation. They are worthy of emulation within Indian industry, and maybe even a Padma!, notes R Gopalakrishnan.
The year 2009, was one of the worst years in terms of job market as terms such as 'layoffs', 'pink-slips', 'right sizing' became hot topics in household discussions.
Wipro is planning to recruit 9,000 infotech professionals this year to meet manpower needs of its computer software services and business process outsourcing activities.\n\n\n\n
Nasscom estimates that the KPO industry is poised for a 45 per cent per annum growth till 2010. The current hotspots in KPO are engineering and design, basic data search, integration and management and biotech & pharma.
To cement India's position as a preferred global outsourcing destination, the government on Wednesday liberalised guidelines for voice-based BPOs removing the distinction between domestic and international units as well as permitting interconnectivity between all types of OSP centres. Broadly, the rules would allow global companies, say an airline, with a voice-based centre in India to now serve global and domestic customers with common telecom resources, something that required dedicated, separate infrastructure previously. Moreover, the restrictions on data interconnectivity between any BPO (business process outsourcing) centre of the same company, a group company or any unrelated company has been done away with, allowing for massive flexibility in resource management for BPO operations.
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